Tipahyah FAQ — Frequently Asked Questions About Orders & Products

The Tipahyah FAQ covers the questions our customers ask most often — about our products, shipping, returns, Ramadan gifts, coffee spill art, and how to get in touch with us directly.

If your question isn't answered in the Tipahyah FAQ, you can reach us at hello@tipahyahstore.store or on Instagram @tipahyah_. We read every message personally and respond within 24–48 hours on business days.

Tipahyah FAQ — About the Brand and Products

What does Tipahyah mean? Tipahyah means "We Are Grateful." It's a founding philosophy — the belief that gratitude changes what you see, and that beautiful accidents deserve to be kept. This Tipahyah FAQ explains more about the brand in our About pages.

What is coffee spill art? Coffee spill art is the design philosophy behind the entire Tipahyah brand. Our founder, Aisha, noticed the organic beauty of a real coffee spill — the ring, the caramel fade, the satellites — and built a brand around it. Every product in the store carries some element of this aesthetic. Read more in our brand story.

What products does Tipahyah sell? As answered in this Tipahyah FAQ: we sell artisan mugs, insulated tumblers, canvas wall art, decorative pillows, throw blankets, sherpa blankets, hoodies, sweatshirts, tote bags, weekender bags, coasters, rugs, notebooks, stickers, and candles. Collections include coffee lovers, Ramadan & Islamic gifts, horse lovers, cat lovers, butterfly collectors, car enthusiasts, and grateful/autumn designs.

Tipahyah FAQ — Shipping

Where do you ship? This Tipahyah FAQ confirms: we ship across the EU and internationally. We are based in Spain.

How long does delivery take? Spain: 3–7 business days. EU: 5–10 business days. International: 7–14 business days. All orders are processed within 2–4 business days.

How much does shipping cost? Shipping rates are calculated at checkout based on your location and order. We aim to keep shipping as fair as possible and will announce any free shipping thresholds when they are introduced.

Will I get a tracking number? Yes. Every order includes tracking, sent by email once your order ships. Allow 24 hours for tracking to activate.

Tipahyah FAQ — Returns and Exchanges

What is your return policy? This Tipahyah FAQ confirms our 30-day return policy — beyond the EU legal minimum of 14 days. Items must be unused and in original packaging. See our Returns & Exchanges page for full details.

What if my item arrives damaged? Send us a photo within 7 days of delivery. As confirmed in this Tipahyah FAQ, we'll arrange a replacement or full refund with no return required.

Tipahyah FAQ — Ramadan and Islamic Gifts

Do you have Ramadan gifts? Yes — as answered in this Tipahyah FAQ, we have a dedicated Ramadan & Islamic Gifts collection including crescent mugs, Ramadan Mubarak decorative pillows, gold lantern insulated tumblers, and more.

Can I order Ramadan gifts for EU delivery? Yes. Ramadan and Eid gifts ship across the EU with tracking. Order in advance for the best delivery timing.

Tipahyah FAQ — Gift Wrapping and Personalisation

Do you offer gift wrapping? Yes. This Tipahyah FAQ confirms that all orders arrive in gift-ready packaging as standard. You can add a personalised handwritten note at checkout.

Can I order custom or personalised items? Contact us at hello@tipahyahstore.store to discuss personalisation options. Please note that custom items are non-returnable as stated elsewhere in this Tipahyah FAQ.

Still have questions not covered in this Tipahyah FAQ? Message us on Instagram @tipahyah_ or email hello@tipahyahstore.store. We're here to help.